Property Operations Lead

Samantha Dunn

Dynamic and accomplished professional with ten years of experience in commercial real estate. As a third-generation real estate agent, I bring a wealth of industry knowledge and a passion for exceeding client expectations.

Beyond my real estate expertise, I have channeled my drive into establishing my own IT and Marketing business, showcasing my entrepreneurial spirit and dedication to innovation. With an open mind and a zest for new challenges, I eagerly welcome opportunities as I am always ready to make a positive impact wherever I go.

Jimboomba, Queensland · portfolios managed nationally across five states

Download CV (PDF)

Operating scale

What Samantha has been accountable for.

64: Properties across a national portfolio in five states — budgets, forecasting and weekly executive reporting — Sentinel Property Group
10: Property professionals managed — recruitment, KPIs, performance reviews and a profitable department P&L — Sentinel Property Group
$18M: Shopping centre redevelopment managed for six months, alongside a full commercial portfolio — Geon Property
350+: Property portfolio reported daily and weekly on trust accounting to Sodexo and Rio Tinto — LJ Hooker Pilbara
32: Properties and three daily needs shopping centres, through the COVID-19 rent relief period — Knight Frank
8: Retail properties, including premium centres with multiple national major and mini major tenants — CBRE
35k: Followers on an Instagram account set up and managed, one of many client channels — DNF Tech
9: Property management platforms worked in, including a full company-wide system migration — Vision, MRI, Cirrus 8, Property Tree and more

Capability

What organisations bring Samantha in to fix.

Portfolio and asset

Retail, office and industrial portfolio management
Shopping centre and mixed-use centre management
Redevelopment delivery alongside live tenancies
Due diligence review and property onboarding
Interstate site inspection programmes

Financial

Income, operational and capital expenditure budgets
Forecasting and accruals
Department P&L accountability
Trust accounting and daily receipting
Arrears management, breach and debt recovery

Leasing and tenancy

New leases, renewals, variations and assignments
Private, national and government tenants
Casual mall and casual licence leasing
Crown Land leases and licences
Make goods and vacate management

Leadership

Teams of up to ten property professionals
Recruitment, KPI setting and performance reviews
Workflow allocation and escalation resolution
Monthly training delivery
Executive and stakeholder reporting

Experience

Career.

Open any role to read the detail.

Mar 2024 — Current

Brisbane

Portfolio Manager

Sentinel Property Group

Manage a team of ten property professionals being property managers, property assistants and facility managers, focusing on workflow management, escalation resolution, and team development
Management of all recruitment, KPI setting and performance reviews for department, including managing a profitable department P&L
Provide weekly reports to the executive team on capital items, projects, operational matters and high-risk arrears for a portfolio of 64 properties across a national portfolio
Prepare income, operational, and capital expenditure budgets, as well as forecasting, for 64 properties across five states
Review and approve capital expenditure request forms before submission for executive sign-off
Conduct interstate site inspections, collaborating with external stakeholders, agents, and clients
Review due diligence reports and data rooms for potential acquisitions, and assist in onboarding new properties and tenants
Building strong relationships with multiple high profile tenants including federal, state and local government departments

Dec 2022 — Feb 2024

Brisbane and Gold Coast

Centre Manager

CBRE

Managing 8 retail properties, including premium centres with multiple national major and mini major tenants
Monthly reporting on operations, accounts including accruals, and tenant matters to stakeholders
Managing an assistant and facilities manager, allocating work flow, checking items, assisting in growth
Preparation of income, operational, and capital expenditure budgets, as well as forecasting
Assisting with the centre's annual marketing strategy, budget and implementation of events
Liaising with off-site landlord fund and portfolio managers and senior leadership teams
Identifying leasing opportunities including casual mall leasing, and managing relationships with retailers

Jan 2022 — Dec 2022

South East Queensland

Commercial Property Manager

Geon Property

Managing 15 properties with a focus on retail and office from Springwood to Bundaberg
Managing 3 shopping centres, one during an $18 million dollar redevelopment for 6 months, in addition to a full commercial portfolio
Developing a business plan for property management software changes for CEO approval, and managing complete system change for whole company and team
Negotiating new leases, lease renewals and lease variations — private, national and government tenants
Monthly reporting on operations, accounts and tenant matters to stakeholders including international clients
Direct report being a full time assistant, allocating work flow, teaching and focusing on their growth
Head of social committee and company events

Mar 2020 — Dec 2021

Brisbane and Perth

Commercial Property Manager

Knight Frank

Managing 32 properties and 3 daily needs shopping centres
Completing all Covid-19 rent relief discussions and documentations including analysing financials and providing recommendations to owners
Reporting weekly and monthly on all property management matters to owners and investors
Contacting, monitoring, breaching and recovering debt with residential and commercial tenants
Completing make goods upon tenant vacate dates
Organising new leases, lease renewals, assignment of lease and casual licence documentation for owners

Mar 2018 — Mar 2020

Perth

Commercial Property Manager

Lever Property

Daily receipting of all commercial and residential properties
Reporting weekly and monthly on all property management matters
Contacting, monitoring, breaching and recovering debt with residential and commercial tenants
Running monthly training sessions on various property management topics
Writing educational blog articles on property management
Writing and approving advertisements, marketing material and website material

Nov 2016 — Mar 2018

Pilbara and Perth

Commercial Property Manager

LJ Hooker

Daily receipting of all Rio Tinto residential and commercial rental payments across five offices
Reporting daily and weekly on trust accounting on a 350+ property portfolio to Sodexo and Rio Tinto
Investigating and reconciling all residential and commercial rental queries
Preparing all commercial lease and licences including Crown Land properties
Overseeing small property management team, assisting in major problem solving and liaising with owners
Managing human resources specific to the LJ Hooker office
Logging all maintenance on behalf of clients

Credentials

Qualifications and standing.

Full Real Estate Licence Registration, Queensland — 2022
Certificate IV in Real Estate Practice — 2017

Want to talk it through?

Property, asset and governance work for Australian councils — wherever they are.

Meet the team